Business Terms

1. About these terms

These Business Terms apply when a tour operator, outfitter, guide or other business (“you”) creates, claims or manages a business profile on Roamze, or uses Roamze’s business tools. Those tools include the business dashboard, inquiries, bookings, payments, waivers, text messages, email, the website assistant, AI drafting and advertising.

They add to Roamze’s general Terms of Service. If the two conflict on business use, these terms win. The Data Processing Addendum (DPA) forms part of these terms. If you accept them for a company, you confirm you are authorised to bind it.

2. Your profile and account

• Keep your business information accurate. This includes your licences, permits and insurance, if you show them.
• Only claim or manage a business you are authorised to represent. Roamze may ask for proof, and may remove or correct a profile it believes is inaccurate or claimed without authority.
• Keep your login secure. Give staff their own accounts rather than sharing yours. You are responsible for activity under your account and your staff’s accounts.
• Roamze may show public business information, such as your name, location, description, photos, listings and reviews, on Roamze and in search engines and AI assistants.

3. Plans and fees

Roamze offers a free plan and paid plans. Paid plans are billed in advance through Stripe, renew automatically until cancelled, and can be cancelled from your billing page. Cancelling takes effect at the end of the paid period.

We will give at least 30 days’ notice of a price increase. Except where the law requires, fees already paid are not refundable. Advertising you buy through Roamze is prepaid and governed by the Roamze Advertising Terms you accept when you start advertising.

4. Payments from your customers

If you take payments, deposits or gift-card sales through Roamze, they are processed by Stripe through a Stripe connected account in your name. You are the seller to your customer. You are responsible for your prices, refunds, taxes and your customer relationship. You must also accept Stripe’s Connected Account Agreement.

Roamze is not a party to the booking between you and your customer. Roamze doesn’t store card numbers.

5. Your customers’ data

You control the personal data of your customers and staff that you bring to or collect through Roamze. Roamze processes it for you under the DPA. You are responsible for having a lawful basis to collect and use it, and for giving your customers any privacy notice the law requires.

This applies in particular to text messages and marketing emails. Send them only to people who have agreed to receive them, and honour opt-outs. Roamze records consent and opt-outs, and enforces STOP/unsubscribe for the messages it sends.

6. Waivers

You write your waiver text and decide whether it meets your legal needs. Roamze provides the tool to collect signatures, keeps a tamper-evident record, and stores signed waivers for the retention period in the DPA. Roamze doesn’t give legal advice and doesn’t guarantee that a waiver is enforceable.

7. AI features

Roamze’s AI features draft replies, posts and answers for you, and can answer your customers through your website assistant. AI can be wrong. Review drafts before you send them, and check what your assistant tells customers.

Roamze does notuse your business data or your customers’ data to train or fine-tune AI models unless you opt in. The AI providers Roamze uses are listed on our subprocessors page.

8. Connected accounts

When you connect another service (for example Google Business Profile, Google Calendar, Meta or Stripe), you authorise Roamze to act on that account as the connection describes. Your use of those services is governed by their terms. You can disconnect at any time.

9. Acceptable use

Do not use Roamze to:

• publish false, misleading or infringing content;
• send spam or unsolicited messages;
• collect data you are not entitled to;
• interfere with or probe the security of Roamze or other users;
• break the law.

You may report security vulnerabilities as described on our Trust & Security page.

10. Content you provide

You keep ownership of the content you upload. You give Roamze a non-exclusive, worldwide, royalty-free licence to host, display, adapt (for example resize or translate) and distribute it to run and promote your profile and Roamze. The licence ends when you remove the content, except where it has already been shared or must be kept by law.

11. Security and confidentiality

Roamze protects your data with the measures in the DPA and on our Trust & Security page. It will notify you of a security incident affecting your customers’ data within 72 hours of becoming aware of it.

Each party keeps the other’s non-public business information confidential, and uses it only for this relationship.

12. Ending the relationship

You can stop using Roamze and ask us to close your business account at any time. Roamze may suspend or end access for a material breach of these terms, for non-payment, or where needed to protect users or comply with law. Where practical, we will give notice first.

After your account ends, you have 30 days to request an export of your data, and Roamze then deletes it as set out in the DPA.

13. Disclaimers

Roamze provides the business tools “as is”. It doesn’t guarantee bookings, leads, search or AI-assistant visibility, or advertising results. You are responsible for your trips, your guests’ safety, and your permits and insurance.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses. Each party’s total liability under these terms is limited to the fees you paid Roamze in the 12 months before the claim [or another cap, for counsel to set]. These limits don’t apply to fraud, your payment obligations, or either party’s indemnity obligations.

15. Indemnity

You will defend and indemnify Roamze against third-party claims arising from:

• your trips and services;
• your content;
• your messages to customers;
• your breach of these terms or the law.

16. Changes

We may update these terms. We will give at least 30 days’ notice of a material change by email or in your dashboard. Continuing to use Roamze after a change takes effect means you accept it.

17. Governing law

[State and venue to be set by counsel.]

18. Contact

Email support@roamze.com.